Refund & Cancellation Policy – MCAS NEXTGEN
Overview
MCAS NEXTGEN is a global education and professional training platform committed to delivering high-quality certification programs and consultancy services. We operate with transparency, clearly publishing course fees and policies to ensure a fair and trustworthy learning environment.
Purpose
This policy defines the terms and conditions for:
- Refund requests
- Course cancellations
- Transfer of enrollment
It applies to all learners enrolled in MCAS NEXTGEN programs, including self-paced and instructor-led courses.
1. Refund Policy
- Refund requests must be submitted within 7 working days of enrollment.
- Approved refunds will be processed after deducting 2% payment gateway charges.
- No refunds are applicable after 7 working days, especially for self-paced or e-learning courses.
- Refunds are typically processed within 5–7 working days after approval.
- The refund amount will be credited via the original payment method.
Provider Default
In the unlikely event that MCAS NEXTGEN is unable to deliver a course:
- Learners will be offered enrollment in a similar or equivalent course
- Full credit will be given for any completed modules
2. Course Transfers
- Learners may request a course/subject transfer at the beginning of the program without penalty.
- If transferring to a higher-priced course, the applicable price difference must be paid.
- Changing courses does not qualify for refunds or special financial consideration.
3. Cancellation Policy
- A 15% service charge (on the total course fee) applies to all cancellations.
- Applicable taxes will be deducted if a tax invoice has already been issued.
- Refunds, if approved, will be processed within 15 business days.
- Payments will be refunded through the original payment method only.
Refund Eligibility on Cancellation
Refunds are granted only under the following conditions:
- Verified cases of unsatisfactory service, or
- Significant delay in course delivery, subject to internal review and approval
4. Non-Refundable Cases
- E-learning / self-paced courses are non-refundable once accessed
- Refund requests made beyond the eligible timeframe
- Course transfers or voluntary withdrawal without a valid reason
5. Important Notes
- All refund decisions are subject to internal verification and management approval
- Supporting documentation may be required to process claims
- Processing timelines may vary depending on payment providers or banking systems
6. Contact Support
For refund requests or assistance, please contact us via the official support channels available on the MCAS NEXTGEN website.